Effective Date: May 19, 2023  Last Updated: September 9, 2026 At VPSMakers, we respect our customers privacy, and we are committed to protecting customers personal information. This Privacy Policy explains what information we collect, why we collect it, how we use and protect it, and what choices you may have regarding your information.

Who are VPSMakers?

Brand: VPSMakers Website: https://vpsmakers.com Privacy & Support Contact: support [at] vpsmakers [dot] com VPSMakers provides VPS, hosting, and related server services.

How we use your information

We may collect different types of information depending on how you use our website and services. There, you can see what information we collect from you and what they are being used for in our website and services. We may use your information to:

• Create and manage your account
• Provision and manage VPS and hosting services
• Process orders and payments
• Provide customer support
• Send important service-related notifications
• Maintain and improve our website and services
• Monitor service security and reliability
• Detect and prevent fraud, abuse, and unauthorized activity
• Investigate security incidents
• Process refunds and billing requests
• Verify customer identity when required
• Comply with applicable laws and legal obligations
• Enforce our Terms and Acceptable Use Policy

We do not sell your personal information.

Information You Provide

When you create an account, purchase a service, or contact us, we may collect:

• Name
• Email address
• Account username and password
• Billing information
• Company information
• Billing address
• VAT or tax identification number, where applicable
• Support tickets and communications
• Files or information you voluntarily provide to our support team
• Information required for identity verification when KYC is requested

Technical and Security Information

When you use our website or services, we may automatically collect information such as:

• IP address
• Browser and device information
• Operating system
• Login and access timestamps
• Website activity and session information
• Error and diagnostic information
• Security and abuse logs
• Server and network-related logs

This information may be used to maintain the security, stability, and reliability of our services.

Payment Information

Payments may be processed by third-party payment providers or a Merchant of Record. Depending on the payment method, we may receive information such as transaction ID, payment status, billing information, and other information required to confirm and manage your payment. We do not store full credit or debit card numbers on our own servers when payment processing is handled by a third-party payment provider. Payment providers may process your information according to their own privacy policies and legal requirements.

Information Stored on Your VPS

VPSMakers provides customers with virtual servers where customers may store and process their own data. We generally do not access, monitor, or review the content stored on your server as part of normal service operation.  However, we may access or process limited information when reasonably necessary to or requested by customers themselves: 

• Provide technical support requested by you
• Investigate security incidents
• Investigate abuse or violations of our policies
• Protect our infrastructure and other customers
• Comply with legal obligations
• Respond to valid legal requests

We may also process technical information generated by your VPS, network, or account, such as IP addresses, system logs, and security-related information.

How We Share Information

We may share information when necessary with trusted third parties that help us operate our business and provide our services. This may include:

• Payment processors and Merchant of Record providers
• Email and notification providers
• Hosting and infrastructure providers
• Customer support and ticketing providers
• Security and fraud prevention providers
• Professional service providers
• Government authorities or legal entities when required by law

We only share information when reasonably necessary for the relevant purpose. We do not sell or rent your personal information to third parties.

Identity Verification and KYC

To prevent fraud, payment abuse, unauthorized transactions, and misuse of our services, VPSMakers may request identity verification (KYC) in certain situations. KYC may be requested, for example, when:

• A transaction is considered high-risk
• We need to verify the identity of the account holder
• A payment appears to have been made using another person’s payment method or identity
• We detect activity that requires additional verification

KYC information is used for identity verification, fraud prevention, security, and compliance purposes. KYC verification may be performed manually through our support process or through an appropriate verification provider where applicable. If verification cannot be completed or we determine that an order presents an unacceptable risk, we may refuse or cancel the service in accordance with our Terms and applicable refund rules. 

Cookies

We may use cookies and similar technologies to operate our website, maintain user sessions, improve security, remember preferences, and understand how our website is used. Some cookies may be provided by third-party services used on our website. You can manage or disable cookies through your browser settings. However, disabling essential cookies may prevent certain parts of our website or customer area from functioning correctly.

Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy. The retention period may depend on: 

• The type of information
• How it is used
• How long you maintain an account or service
• Legal, tax, and accounting requirements
• Security and fraud prevention requirements
• The need to resolve disputes or enforce agreements

When information is no longer required, we may delete, anonymize, or securely dispose of it where appropriate.

Data Security

We use reasonable technical and organizational measures to protect personal information against unauthorized access, alteration, disclosure, loss, or destruction. These measures may include access controls, authentication mechanisms, security monitoring, and other appropriate safeguards. However, no online service, network, or storage system can be guaranteed to be completely secure.

International Data Processing

Depending on the services and infrastructure used, your information may be processed or stored in countries other than the country where you are located. Where required by applicable law, we take appropriate measures to protect personal information when it is transferred or processed internationally.

Your Privacy Rights 

Depending on your location and applicable law, you may have rights regarding your personal information, including the right to: 

• Request access to your personal information
• Request correction of inaccurate information
• Request deletion of certain information
• Request restriction of processing
• Object to certain types of processing
• Withdraw consent where processing is based on consent
• Request a copy of certain information in a portable format

To make a privacy request, contact us at:  support [at] vpsmakers [dot] com We may need to verify your identity before processing certain requests. 

Third-Party Websites 

Our website may contain links to third-party websites and services. We are not responsible for the privacy practices, content, or security of third-party websites. We recommend reviewing their privacy policies before providing them with personal information.

Changes to This Privacy Policy 

We may update this Privacy Policy from time to time to reflect changes to our services, technology, legal requirements, or business practices. When we make changes, we will update the Last Updated date at the top of this page. We recommend reviewing this page periodically to stay informed about how we handle personal information.

Contact Us 

If you have questions about this Privacy Policy or want to make a privacy-related request. Contact US